Support Hub

Welcome to the temporary support hub for OnCloudTech, specializing in Microsoft 365 setup and our Software and Cloud Services. We're here to assist you promptly with any questions or issues.

While we put the finishing touches on our full support portal, the best ways to get personalized assistance are:

• Email Us: Send a detailed message to support@oncloudtech.io

• Call Us: Reach our support line at +1-943-300-9910 Mon-Fri, 9 AM - 5 PM EST

One of our dedicated support team members will review your request and get back to you as soon as possible.

Quick Answers & Common Topics

You might find a quick solution below. If your issue isn't listed, please don't hesitate to email or call us!

Microsoft 365 / Office 365 Questions:

• Q: I can't log in to my Microsoft 365 account or forgot my password.
  
  

  • A: First, try the "Can't access your account?" or "Forgot password" link directly on the Microsoft login page (like office.com or outlook.com). If you're still stuck, please email us at support@oncloudtech.io, and we can assist with a password reset.

• Q: How do I install the Microsoft Office apps (Word, Excel, Outlook, Teams) on my computer?
  
  

  • A: Log in to the Microsoft 365 portal at portal.office.com using your work email and password. Look for an "Install apps" or "Install Office" button, usually near the top right corner. Click it and follow the download and installation instructions.

• Q: How do I set up my work email on my smartphone?
  
  

  • A: We highly recommend using the official Microsoft Outlook app (available free on the iOS App Store and Google Play Store). Download it, open it, and choose to add an account. Enter your full work email address (e.g., your.name@yourdomain.io) and password, then follow the prompts.

• Q: How can I share a file from OneDrive with a colleague?
  
  

  • A: Locate the file in your OneDrive (either on the web at onedrive.com or in your computer's file explorer if synced). Right-click the file or click the 'Share' icon. You can then enter your colleague's email address or generate a shareable link. Be sure to check the permissions (view only vs. can edit) before sending.

• Q: How do I join a Microsoft Teams meeting?
  
  

  • A: You can usually join directly from the meeting invitation link in your Outlook calendar or email. Clicking the link should open Teams (either the app or in your web browser) and take you to the meeting lobby.

 Need More Help?

We hope this helps resolve some common questions! For anything else, please reach out directly:

• Email: support@oncloudtech.io

• Phone: +1 943-300-9910

Thanks for your patience as we enhance our support services!